FAQ
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Our Marteial?
SilkNMane is the only brand in the world that utilizes Glow - In- The- Dark Technology to convey their vision and expression to the world!
Where Are You Located?
SilknMane is located in The Sunshine State, operating in the heart of South Florida.
How Did You Get Started?
I started my brand in the middle of my bedroom, in the middle of a Pandemic.
What Makes You Special?
Our screen printed designs are treated with specialty ink that absorbs light and emits an eerie, bioluminescence in the dark. Our Products are Custom Made, Made To Order & Glow -In -The Dark.
Where Can I Find You?
You can find us on all major platforms Instagram, Facebook, TikTok, YouTube @SILKNMANE
FREQUENTLY ASKED QUESTIONS
Shipping & Returns
Do All Orders Ship Immedietly?
Due to products being made to order, orders will take 3-5 days to process and additional time to ship.This policy begins 24 hours after your order is placed and processed.
For International shipping please allow an additional 7-21 business days.
Orders placed on the weekend and holidays are processed on the next business day.
Hey, I Recieved The Wrong Item!!
We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at silknmilkk@gmail.com to notify us of the mix up.
Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
We will provide you with a 50% off discount code for your next purchase if you received a defective product.
How Do I Track My Order?
After your order is placed and is shipped out , you will receive an email with your order tracking information.